Welcome to Pisa Pizza. By accessing this website or placing an order through our online ordering system, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Pisa Pizza operates restaurant and online ordering services for customers seeking pickup and delivery food orders. By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
2. Pickup Orders
Customers placing pickup orders are responsible for:
- Selecting the correct store location
- Providing accurate contact information
- Arriving during operating hours to collect their order
Preparation times are estimates only and may vary during busy hours, holidays, or unforeseen circumstances.
3. Delivery Orders
Delivery services may be provided directly by Pisa Pizza or through authorized third-party delivery partners depending on the location and ordering platform used.
Delivery times are estimates and are not guaranteed. Pisa Pizza is not responsible for delays caused by:
- Traffic
- Weather
- Driver availability
- Third-party delivery service interruptions
- Incorrect customer address information
Customers are responsible for ensuring someone is available to receive the order at the provided delivery address.
4. Menu Pricing & Availability
All menu prices, offers, promotions, and availability are subject to change without notice.
Pisa Pizza reserves the right to:
- Modify menu items
- Limit quantities
- Substitute ingredients when necessary
- Refuse service at its discretion
Images displayed on the website are for illustrative purposes only and actual products may vary.
5. Allergies & Dietary Information
While we make reasonable efforts to accommodate food allergies and dietary requests, we cannot guarantee that any menu item will be completely free of allergens including:
- Dairy
- Gluten
- Nuts
- Soy
- Eggs
- Seafood
Customers with food allergies should contact the restaurant directly before placing an order.
6. Payments
We accept approved payment methods available during checkout.
Orders may be canceled or refused if:
- Payment authorization fails
- Fraudulent activity is suspected
- Pricing or technical errors occur
Refund processing times may vary depending on your financial institution or payment provider.
7. Cancellations & Refunds
Once food preparation has begun, orders may not be canceled.
Refunds or replacements may be offered in cases involving:
- Incorrect orders
- Missing items
- Verified quality concerns
Customers should contact the restaurant promptly after receiving their order to report any issue.
8. Promotions & Discounts
Promotional offers, coupons, rewards, and discounts:
- May be modified or canceled at any time
- Cannot be combined unless explicitly stated
- May have expiration dates or location restrictions
Pisa Pizza reserves the right to refuse promotional misuse or abuse.
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to website systems
- Interfere with website operations
- Submit false, misleading, or fraudulent information
Violation of these terms may result in restricted access to the website or refusal of service.
10. Intellectual Property
All website content including:
- Logos
- Branding
- Text
- Images
- Menus
- Graphics
- Website design
is the property of Pisa Pizza and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Pisa Pizza shall not be liable for:
- Website interruptions
- Technical issues
- Delivery delays
- Third-party service failures
- Indirect or consequential damages arising from use of the website or services
12. Privacy
Information submitted through the website may be used for:
- Order fulfillment
- Customer support
- Marketing communications
- Operational improvements
We do not sell customer personal information to unrelated third parties.
13. Contact Information
For questions regarding these Terms & Conditions, please contact:
Pisa Pizza
2075 E Highland Ave, San Bernardino, CA 92404
Phone: (909) 864-4400
Website: pisapizza.net
Email: support@pisapizza.net